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Student feedback and graduate feedback

Student and graduate feedback is an essential component of the University’s Quality Assurance Framework for Education and as such continuously developed further.

Feedback is a critical determiner for enhancing the learning – of teachers as much as of students. Teachers rely on student and graduate feedback to know what their teaching has achieved. It helps teachers better understand how to improve, and what to do next. Feedback also affords the students who give it a newfound appreciation of their learning process.

The University of Luxembourg is committed to providing students ample opportunity to give feedback and discuss their study experiences with teaching and programme staff.

Where students and graduates give feedback, teachers undertake to respect and use it for improving their teaching. Whenever possible, a dialogue between students and staff follows feedback. Feedback informs the development of courses and curricula, and students should be involved in development processes whenever possible.

Currently, students at the University of Luxembourg can provide feedback on several dimensions via different channels.

If you would like to share your thoughts about possibilities to give feedback and/or you would like to share any further initiatives, suggestions, or ideas to improve the quality of learning and teaching for your study programme, please let us know at quality@uni.lu or at eqo@uni.lu.

Dimensions

For an overview about the dimensions on which the opinions of current and former students are being asked for feedback at the University of Luxembourg, please refer to the Handout Student and Graduate Feedback - Framework and application(pdf).

Channels

 

 

 

Student and graduate surveys (University wide)

Student and graduate surveys are designed to encourage structured reflection of experiences and expectations, and to provide constructive commentary.
The following surveys are offered at the University of Luxembourg:

  • Student satisfaction survey
    The Student satisfaction survey aims to measure the level of satisfaction of bachelor and master students with various aspects of their studies and services at the University, including the application, arrival and orientation phase; the content of their study programme and the quality of the academic offer, assessment and feedback, learning resources, and student housing.
  • Graduate survey
    In order to better understand how the University can help students prepare for their professional life after graduation, bachelor and master graduates, as well as doctoral graduates, are asked for feedback on their study experience, the transition from University studies to the labour market, and their employment situation. The questionnaire is administered to all graduates of a given academic year following graduation.
  • Other surveys
    One-off surveys are conducted to collect information and allow students to share their views and opinions on current topics of importance to the University community. Past topics have included, research experience of doctoral students, career trajectories of doctorate holders, mobility, student opinion on remote teaching, etc.

 

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Student questionnaires in courses and study programmes

Questionnaires are offered to all students at the University to get insights on their learning experiences at a course level and a programme level. Once a particular questionnaire is open, students, via email and other communication channels (Moodle, Facebook, Instagram, etc.), receive an invitation to participate.

  • Course feedback questionnaire (formerly Course evaluation)
    The Course feedback questionnaire is an online questionnaire that gathers input from students on their study and learning experiences. It provides information that aims to help instructors and students raise the quality of their teaching and learning. It is offered once per semester to all courses offered at the University of Luxembourg with the exception of doctoral studies. Doctoral candidates can provide feedback about their courses (transferable skills, disciplinary and interdisciplinary trainings) through specific forms after each course. For more information on this topic, please refer to the Moodle pages about Doctoral Education.
  • Assessment and fairness questionnaire
    The main objective of the assessment and fairness questionnaire is to provide teachers with a new instrument to better understand how their assessment is perceived by their bachelor and master students, and an opportunity for them to voice their concerns, reflections, etc., regarding assessment.
    The Assessment and fairness questionnaire is a work in progress, planned to be launched in a pilot phase during the winter semester 2022.

For more information on how to provide feedback at course level please refer to the document Feedback at course level. Framework and application.

 

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Study programme representatives and Student delegation

Students can contact their Study programme representatives or the Student delegation to give feedback concerning their study programme, study experience or the life at the University more generally.

Any information on the election process of Study programme representatives can be provided by the Study programme administrator or the Study programme director of each respective study programme. Information on the role of Study programme representatives can be found on the Academic Regulations webpage.

Doctoral candidates also have the possibility to represent their doctoral programmes through Doctoral programme representatives. For more details on this topic, please see the information pages of the different Doctoral schools of the University.

For more information on the Study programme representatives and the Student delegation, please refer to the student participation pages.

 

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Other ways of involvement to provide feedback

  • Being involved in different institutional projects and programme accreditation.
  • Through direct communication with teaching and programme staff (by email, phone, and/or face-to-face).
  • When feedback is required on specific issues or initiatives, through dialogue in different formats (student focus groups, discussion groups, semi-structured interviews, etc.).